Terms of Use

Use of the Service

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that violates any applicable law, infringes the rights of others, or interferes with the operation or security of the Service. You may not attempt to gain unauthorized access to any part of the Service, use automated systems to scrape content, or transmit malicious code.

Calling to Order

Orders are placed by phone with our floral studio. Please provide accurate delivery details and let our team know about any special requests when you call.

Orders, Pricing and Payment

All orders are subject to acceptance and availability. Prices, product descriptions and availability may change without notice. Our team will confirm the total, delivery fee and payment details by phone. We reserve the right to refuse or cancel any order, including where a product has been listed at an incorrect price.

Flower photographs represent the overall theme and look of an arrangement. Substitutions of equal or higher value may be made based on seasonality and availability, as described in our Policies.

Cancellations and Refunds

Cancellation requests must be made as early as possible and before an order is prepared or dispatched. Approved refunds are processed immediately; please allow 5–10 business days for the refund to appear on your statement.

Intellectual Property

All content on the Service — including text, images, floral designs, graphics, logos and software — is owned by or licensed to us and is protected by copyright, trademark and other laws. You may not reproduce, distribute, modify or create derivative works from any content without our prior written permission.

User Content

If you submit reviews, photos, card messages or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display and distribute that content in connection with the Service. You represent that you own or have the rights to submit that content and that it is not unlawful or infringing.

Third-Party Links and Services

The Service may link to third-party websites and services that we do not control. We are not responsible for their content, products, or privacy and security practices, and your use of them is at your own risk.

Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, secure or error free.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of the service. Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from any claims, damages, losses and expenses arising from your use of the Service or your breach of these Terms.

Changes to These Terms

We may modify these Terms at any time. Changes become effective when posted, and your continued use of the Service constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Contact

Questions about these Terms? Email hello@florafaves.com or call 424.446.2353.